Quality Products & Experienced Installation 

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SureStep Bonded Rubber Surface adds comfort, safety and longevity to any subsurface it's installed on (concrete, metal, wood). Millions of square feet of SureStep floors have been installed by our elite level of contractors in horse trailers, stock trailers, universities, veterinary clinics, barns, home areas and so much more.  

What makes our product so different? ITS ALL ABOUT THE

QUALITY PRODUCTS WE INSTALL AND THE QUALITY IN OUR INSTALLATIONS! 

 

We can not express enough, how critical the installation is when it comes to the crumb rubber flooring industry. At SureStep, we have 30 plus years of experience, from manufacturing the product correctly, to providing the highest quality of product, to the training and experience our installation Contractors have. We have learned A LOT and have learned what WORKS and what LASTS! You can not put a price on experience and understanding of a product! 

Key Installation Elements that Make us Different

1. SUBSURFACE PREPARATION: 

Floors must be clean and roughed up in order for the product to adhere to the subsurface. An installer CAN NOT take any short cuts here. 

 

2. SURESTEP ADHESIVE SEAL:

With SureStep Adhesive Seal, it is key that the floor is sealed and protected from any future corrosion, pitting or harm.  We have proven that our adhesive seal is the difference in a subsurface flooring adhering to the crumb rubber for MANY years.  

3. MIXING TIMES AND RATIOS: 

With years of experience, testing and proving... we know exactly what to mix and how long. There is no mistaking the correct way of mixing a batch to ensure maximum comfort and durability in your SureStep floor. 

4. INSTALLATION TEMPERATURES AND HUMIDITY: 

It is key to installing SureStep Surfaces that the temperature and humidity is right. If not, the integrity of the floor will be jeopardized. Experience and millions of square feet troweled have taught this. 

If you want to know that you are getting the best crumb rubber product available on the market, ask those that have the hands-on experience.  

 

When it comes to service, not only are quality products and customer service important, but all other supporting elements of business, such as Contractor training, installation procedures, and ease of ordering product are important as well.

 

To many, these are simple components of a business — but here at SureStep we know how to differentiate our service. That is through our communication, constant support to our Contractors, Contractor's personal experience and "common sense", self-pride in our work, quality workmanship, and our customers getting the same quality product each time!  

All of these components ensure quality products and installation for our customers.  

Customer Service

Relationships

At SureStep, our employees, associates, and installation Contractors interaction with customers demonstrate competence, courtesy, credibility and reliability. At SureStep we treat our customers like our friends, and because of this, a huge percentage of our business comes from referrals from previous customers. 

 

Good news travels slow and bad news travel fast.  

 

A track record like ours is only earned by the bonds we create between our customers and our Contractors. 

We focus specifically on the people that keep us in business. Having years of knowledge pertaining to installation and practical application across a wide variety of uses, SureStep able to guide our clients through each one of their individual projects for the most economical and effective use of our flooring. Being able to offer these solutions has helped us build relationships with each one of our customers, often turning them into repeat customers.

 

Our relationships are all that we have in business. ​